Stripe: Keeping our users close at scale


Stripe’s grown a bunch over the last few years. While most things change at scale—you can’t, say, have every API call sent to your inbox anymore—there are some particular values we’ve worked hard to keep. Learning from our users is at the forefront of those values.

In this talk, I’ll dive into some things we’ve tried early on and recently to keep our users’ needs in mind. At the core of all this is the premise that our users’ happiness is everyone’s job at Stripe. Our support team helps make that possible so we all stay in touch with what’ll benefit our users as we grow.

Hope you enjoy the talk – I’d love to hear from you either way! I’m @sch or

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michael schade

I built out engineering and operations teams at Stripe as employee #20 from 2012 to 2019; now I'm working on something new. I like helping people, photography, reading, gym, traveling, and learning new things. Say hi! 🏳️‍🌈